Genesis Owner Experience
Ownership should feel as refined as the drive itself.
At Genesis of Kansas City, we’re here to support you with service resources, ownership guidance, and convenient care designed around your time.
SUPPORT BEYOND
THE SHOWROOM
Your Genesis experience continues long after you leave the dealership.
From routine maintenance to helpful owner resources, Genesis of Kansas City is here to help you care for your vehicle and get more from every drive.
Whether you have questions about service, technology, connected features, warranty resources, or Service Valet availability, our team can help guide your next step.
THE BEGINNING OF A NEW RELATIONSHIP WITH GENESIS
Purchasing a Genesis is more than a transaction. It is the beginning of a relationship built around care, respect and thoughful service.
At Genesis, we take a distinctly Korean approach to customer service, where we embrace the concept of "Son-nim," which translates to "honored guest."
From your first visit to every mile ahead, Genesis of Kansas City is here to make your ownership experience feel seamless, personal, and anything but ordinary.
Ownership Benefits
COMPLIMENTARY MAINTENANCE COMPLETE PEACE OF MIND
Genesis ownership includes Complimentary Scheduled Maintenance for 3 years or 36,000 miles, whichever comes first. This benefit is designed to help make routine Genesis maintenance feel simple and convenient, with support for essential vehicle care during the early years of ownership.
Our service team is here to help you stay on track with your recommended maintenance schedule, answer ownership questions, and care for your Genesis with the attention expected from a luxury vehicle retailer.
SERVICE VALET READY WHEN YOU ARE
Genesis Service Valet is designed to make maintenance more convenient for eligible owners. When available, valet service can help coordinate vehicle pickup, maintenance, and return, so caring for your Genesis fits more seamlessly into your day.
Service Valet is available for 3 years or 36,000 miles with the purchase of a new Genesis. Availability and eligibility may vary based on vehicle, location, service need, appointment availability, and program guidelines. Contact dealer for current Service Valet details.
24/7 ROADSIDE ASSISTANCE Confidence for the Road Ahead
Wherever the drive takes you, Genesis 24/7 Roadside Assistance is designed to help when the unexpected happens. Whether you are close to home in Overland Park or traveling beyond the Kansas City area, roadside support gives Genesis owners added confidence on the road.
Support may include assistance for a tire change, transportation to the nearest Genesis retailer, or reimbursement for certain unexpected overnight expenses. This ownership benefit is part of the broader Genesis commitment to driver support, convenience, and long-term confidence.
Genesis 24/7 Roadside Assistance can be reached at 844-340-9742.
1. Genesis Complimentary Maintenance is available for 2017 and newer model-year Genesis vehicles and includes Genesis-approved oil and oil filter change (except for electric vehicles), cabin air filter change and tire rotation at factory recommended scheduled intervals for 3 years or 36,000 miles, whichever comes first. For Genesis G90 vehicles the services also include the replacement of wiper blades, wheel alignment, and brake pads. Ownership limitations and exclusions may apply. See your retailer for details.
2. Genesis Service Valet is available for original purchaser of the vehicle from Authorized Genesis Retailers during the scheduled maintenance period which includes scheduled maintenance and normal wear, parts replacement or warranty repairs to your vehicle for 3 years or 36,000 miles, whichever comes first. Coverage area varies by retailer. Charges and fees may apply. Contact your Authorized Genesis Retail Service Advocate for details.
3. Genesis Roadside Assistance is a limited and complimentary service for 5 years/unlimited miles from date of first use. Coverage is effective from the date the vehicle is delivered to the first retail buyer, or otherwise put into service (in-service date), whichever is earlier. Mileage and ownership limitations may apply. See your Genesis Retailer for details.
EXCLUSIONS
Roadside Assistance is not a warranty and does not include reimbursement for any costs/charges for repairs, parts, labor, property loss, or any other expenses incurred as a result of accident/collision, vehicle abuse, racing, vandalism, or other items not covered by the Genesis New Vehicle Limited Warranty. Also excluded are services for snow tires, repairs to studs, mounting or demounting of snow chains, any fines, fees, or taxes associated with impound towing as a result of any actual or alleged violation of any law or regulation. Off-roading is not covered. To receive service the vehicle must be on a publicly maintained road.
LEGAL
Roadside Assistance services are provided through the American Automobile Association, Inc., Heathrow, FL, and its affiliated motor clubs (collectively, “AAA”), which are independent contractors of Genesis Motor America (“Genesis”). Genesis makes no guarantee or warranty regarding the services provided by AAA and is not liable for the actions of their employees or subcontractors. Genesis reserves the right to limit services or reimbursement to any owner/driver when, in Genesis’ judgment, the claims are excessive in nature, frequency or type of occurrence.
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Overland Park, KS 66204